What is the need of customer care in business?
The need of customer service solutions by all industries is the need of the hour to build a good rapport with their customer and keep them for long-term by offering quality services. This is because, the customer is the king and without a satisfied customer a product or service cannot flourish well in the market. Therefore, every industry has customer service cell, customer care number and 24/7 call center to help a customer to respond their quarries, give product information and generate new sale by un-solicited inquires. In the present world, customer service management is very important for a business to improve their sales/services in this competitive world. The major business groups are moving to E-commerce channel and they do need to outsource customer service to meet the after sales services. There are many companies, who take this opportunity to do new business and carry out the latest web-enabled technology to reach the global customers or region specified customer ...